Privacy and Cookie Policy Charter

Welcome to the website (the “Website"). By connecting yourself or consulting the Website, you acknowledge that you have read, understood and accepted this Personal Data Protection Policy (herein after referred to as the “Policy”) without limitation or reservation along with our Contribution Charter of use . Please note that other terms and conditions and personal data protection policies apply to other Total Group websites, and we recommend that you read them carefully.

This Policy is intended to inform you of the rights and freedoms that you can exercise with regard to our use of your personal data. It also describes the measures implemented to protect them.

Total S.A. is the “data controller” with responsibility for processing the personal data used to manage the website. These processing operations are carried out in accordance with the applicable law.


1. Purpose of Processing and Types of Data Collected

When visiting the Website, you may provide personal data such as your surname and first name in order to benefit from the services offered, allow you to contribute or allow us to answer your requests for information. This data processing is carried out in accordance with your consent.

In our online forms, compulsory fields are marked with an asterisk. If you do not answer the compulsory questions, we will not be able to provide you with the requested service.

Your personal data are not subsequently processed in any manner that is incompatible with the purpose described above or in the collection forms. They are only stored for the requisite amount of time needed to fulfill these purposes: 10 years.

2. Data Recipients

Your personal data may be communicated to certain departments of the data controller (TOTAL S.A.) or companies of the TOTAL group as well as to certain partners, including our website’s Service Provider (Smile).

As TOTAL operates in more than 130 countries around the world, your personal data may be transferred to countries outside the European Economic Area, in order to broadcast the testimonials published on the WIKI.TOTAL within the Group.

In this context, your testimonies can be sent to Group entities established in countries outside the European Union, as follows: Algeria, Angola, Argentina, Australia, Azerbaijan, Bangladesh, Belarus, Bolivia, Botswana, Brazil, Brunei, Darussalam, Bulgaria, Burkina Faso, Cambodia, Cameroon, Canada, Chile, China, Cyprus, Colombia, Congo, South Korea, Costa Rica, Côte d'Ivoire, Cuba, Djibouti, Egypt, United Arab Emirates, Eritrea, Fiji, Gabon, Gambia, Ghana, Equatorial Guinea, Haiti, Honduras, Hong Kong, India, Indonesia, Iraq, Iran, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Lesotho, Lebanon, Liberia, Libya, Madagascar, Malaysia, Malawi, Mali, Mauritania, Mauritius, Mexico, Monte Negro, Mozambique, Myanmar, Namibia, Niger, Nigeria, New Zealand, Oman, Uganda, Pakistan, Panama, Papua New Guinea, Peru, Philippines, Puerto Rico, Qatar, Central African Republic, Democratic Republic of Congo (DRC), Dominican Republic,  Russia, Senegal, Serbia, Sierra Leone, Singapore, South Sudan, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Chad, Thailand, Togo Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States of America, Uruguay, Venezuela, Vietnam, Yemen, Zambia and Zimbabwe.


The data that can be transferred are: the name, first name and email address of the contributors. In this context, and in accordance with European Union regulations, TOTAL implements all the necessary measures to ensure the security, the confidentiality and the adequate protection of your data. For this reason, the Total Group has adopted “Binding Corporate Rules” (BCR) governing intra-Group transfers of personal data originating in the European Economic Area.

You can request a copy by writing to the contact address mentioned below or by clicking here.


3. Security and Confidentiality of Your Data

The data controller (TOTAL SA) take appropriate measures to protect the security and confidentiality of your personal data and, in particular, to prevent the data from being distorted, damaged or accessed by unauthorized third parties.


4. Cookie Management

4.1 Principles

When you visit the Website, a “cookie” may be installed in your computer. A cookie is a file that records information concerning your browsing of the Website from that computer (e.g., visited pages, date and time of browsing, viewed links) and will facilitate your visits on the website.

You can delete cookies installed on your computer at any time and prevent new cookies from being saved, and receive notification before the installation of a new cookie by configuring your browser software.

Please note that you may not benefit from some of the services if you uninstall a cookie or prevent cookies from being installed on your machine.


  4.2 Types of Cookie, Cookies and Statistics and Settings

Cookies installed on your server when you browse on the Website are cookies which exclusively aim at enabling or facilitating communication through electronic means or which are strictly necessary for the provision of services you require (Languages cookies, identify cookies…) or statistics cookies or other cookies under the following conditions.

When cookies require your prior consent before being installed, you are asked through the link “More information” in the banner displayed on the front page, given that the pursuit of the navigation on the website means your acceptation.


4.2.1 Cookies Installed


  • Data Controller cookies



How to optout?


Site (confirm_email, email, first_name, function, identity, last_name, total)

Saves the data entered into the contribution form to avoid re-entry from each user

See article 4.2.2

12 months

Site (cookie_accepted)

Remembers a visitor's choice regarding cookies

See article 4.2.2

 12 months


  • Third party cookies


Cookie editor


How to optout?



Records ID’s for sharing on twitter

Consult the page or see article 4.2.2

18 months


Records ID’s for sharing on facebook

 Consult the page or  see article 4.2.2

24 months


Records ID’s for sharing on Pinterest

 Consult the page or  see article 4.2.2

12 months


  • Statistics cookies

Cookie editor


How to optout?




tmst (7 months)

tmst (7 mois)

Allows to see how many visitors come to the site and how often or see article 4.2.2

7 months


Statistics Cookies enable to measure the number of visits, the number of pages views, in addition to the activity of visitors on the website including their return rate. The statistics tool used XITI - AT INTERNET generates a cookie with a unique identifier, which will be stored and limited to 13 months.

Your IP address is also collected in order to determine the city from where you are connected. It is immediately rendered anonymous after your navigation on the website, which prevents your identification as a physical person.

The statistic data concerning the site traffic are first collected by the service provider AT Internet and then returned to the data controller through an aggregated and anonymous way with a web interface to which only he/she can access.

Such data will not be transferred to third parties nor used for another purpose. At any time, you can block those cookies by using the “opt out” procedure described above


4.2.2. How can you delete, set up your browsing to refuse or be informed about the installation of new cookies?

  • How can you delete cookies file already installed on your computer?
    • Go on your  workstation
    • Select in  C:\ the “Windows file”
    • Open the “temporary internet Files” file
    • Select all the files (CTL A)
    • Choose the option “delete”
  • How can you set up your browsing to decline or be informed about the installation of new cookies?
    • Surfing with Internet Explorer 5 (Microsoft): choose “Tools”, “internet Options”, “Security”, “Customize the level”, in the rolling menu, click on, “authorize cookies on your computer”, choose “ask for”, to be informed or disable so as to decline all cookies
    • Surfing with Internet Explorer 6, 7, 8, 9, 10, 11 (Microsoft): Click on “Tools”, “Internet Options”, “Confidentiality”, then the level you want to apply.
    • Surfing with Firefox: Click on “Tools”, “Options”. In “Privacy” uncheck “Accept cookies”.
    • Surfing with Google Chrome: Click on “Customize and Control Google Chrome”, click on “Settings”. In “Confidentiality”, click “Content Settings”, and  tick “Block cookies and data from third party websites.

5. Your rights

In accordance with current regulations regarding the protection of personal data, you have the right to access, rectify, delete your data and have the right to object to the processing of your personal data for a legitimate reason. You can also ask for restriction of the data processing or of data portability and/or make a claim to the CNIL. Please send your request by mail to or by postal mail to  

Direction de la Communication

Tour Coupole 2, place Jean Millier

92400 COURBEVOIE, France